Privacy Policy

L&L Services Privacy Policy

Effective date: 01/11/2025

This Privacy Policy describes how L&L Service collects, uses and protects the personal information you provide to us when you use our website www.llservicesolutions.com.

1. Collection of Personal Information

We collect different categories of personal information when you use our Site:

Information you provide directly to us:
Identification data: Last name, first name.
Contact details: Email address, telephone number, postal address (if you are placing an order or contacting us).
Account details: Username, password (if you are creating an account).
Payment data: Information needed to process payments (if you make a purchase) – Note: often processed directly by a third-party payment service provider.
Correspondence: Information contained in your communications with us (emails, contact forms, comments).
Information collected automatically:
Technical data: IP address, browser type and version, operating system, unique device identifiers.
Usage data: Pages visited, time spent on the Site, links clicked, navigation paths.
Cookies and similar technologies: We use cookies and other tracking technologies to improve your user experience and analyze Site usage. (See Section 5).

2. Legal Basis and Purposes of Processing

We use the information we collect for the following purposes, based on the relevant legal grounds:

Providing our services: Processing orders, managing your account, responding to your requests.

Improving the Site: Analyzing usage, resolving technical problems.

Marketing and communications: Sending newsletters, promotional offers (with your consent).

Security: Preventing fraud, protecting our Site.

Legal obligations: Comply with applicable laws and regulations.

Export to Sheets

3. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. We may share your information with:

Third-party service providers: Companies that help us operate our Site (hosting providers, payment processors, analytics services, marketing services). These third parties are contractually obligated to protect your data.
Legal requirements: When required by law, for example to comply with a legal process or a government request.
With your consent: For any other disclosure for which we have obtained your explicit consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes 5 years after your last active interaction or until you request its deletion.

5. Cookies and Similar Technologies

Our Site uses cookies and similar technologies to: analyze traffic, remember your preferences, personalize content.

You can configure your browser to refuse all or some cookies. However, if you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.

6. Data Security

We implement reasonable physical, technical, and administrative security measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of transmission over the Internet or electronic storage is completely secure.

7. Your Rights

In accordance with applicable laws, you generally have the following rights regarding your personal data:

Right of access: Request a copy of the data we hold about you.
Right of rectification: Request the correction of inaccurate or incomplete data.
Right to erasure (“right to be forgotten”): Request the deletion of your data in certain circumstances.
Right to object or to limit: Object to the processing of your data or request its limitation.
Right to data portability: Request to receive your data in a structured and commonly used format.
Right to withdraw your consent: If the processing is based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the contact details provided in Section 9.

8. Changes to the Privacy Policy

We reserve the right to modify this policy at any time. We encourage you to check this page regularly.

9. Contact Us

For any questions or concerns regarding this Privacy Policy or the exercise of your rights, please contact our Data Protection Officer:

Name of the person in charge: Loïc Bonnor
Email address: llservices385@gmail.com
Mailing address: 4404 Marquette, Montreal QC H2J 3X6