Refund Policy for Services

Effective date: 01/11/2025

 

At L&L Services, we are committed to providing high-quality services and ensuring customer satisfaction. We understand that situations may arise where a refund or service cancellation is necessary.

This refund policy applies to all services purchased through our website: www.llservicesolutions.com.

 

1. General Cancellation and Refund Conditions

 

Nature of Services: Our services include, but are not limited to: Translation services, accounting services and courses.

Cancellation Period for Full Refund:

 

• Scheduled/Appointment Services: You can cancel your service and receive a full refund if the cancellation is made at least 24 hours before the scheduled start time of the service.

• Subscriptions: For monthly/annual bookkeeping services, you can cancel at any time. If the cancellation is made within the first 14 days of the service start date (and if the service has not been used significantly), a full refund may be issued. After this period, the cancellation will take effect at the end of the current billing period, without a refund of any amounts already paid.

• Deliverables (e.g., website creation, content writing): Reimbursement is generally linked to project progress. See the "Partial Reimbursements" section.

 

Non-Refundable Services:

 

Services that have been fully rendered or consumed and meet quality standards.

 

 

2. Partial or Pro-Rate Refunds

 

• Late Cancellation of Scheduled Services: If you cancel a service less than 24 hours before it is scheduled to begin, a partial refund of 50% may be given, or a cancellation fee of 50% may be retained.

• Deliverables (Projects): For bookkeeping projects, refunds will be determined on a case-by-case basis, depending on the work already completed and the steps completed at the time of cancellation. A pro-rata refund for work not yet completed may be considered.

• Subscriptions: If a refund is granted for a subscription after the initial withdrawal period, it will generally be calculated pro rata to the remaining days of the billing period if the service has not been used.